Privacy Policy
Last Updated: November 6, 2025
1. Introduction
Welcome to 3dkit.ai ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our video processing platform and services available at 3dkit.ai.
By using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies, please do not use our services.
2. Information We Collect
We collect several types of information to provide and improve our services:
2.1 Personal Information
- Name and email address (required for account creation)
- Phone number (optional, for verification)
- Payment information (processed securely through Stripe)
- Billing address and subscription details
2.2 Video Content
- Videos you upload for processing
- Processing job metadata (duration, file size, detection results)
- Generated 3D models and output files (FBX files)
2.3 Usage Data
- Credit balance and transaction history
- Subscription tier and usage statistics
- Processing job history and status
- API usage and authentication tokens
2.4 Technical Data
- IP address and device information
- Browser type and version
- Operating system
- Access times and dates
- Session cookies and authentication tokens
3. How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To process your video uploads, generate 3D models, and deliver results to you.
- Account Management: To create and manage your account, process subscriptions, and track credit usage.
- Payment Processing: To process payments, manage subscriptions, and handle billing through secure payment processors (Stripe).
- Communication: To send you service updates, processing notifications, and respond to your support inquiries.
- Security: To detect and prevent fraud, unauthorized access, and protect our services and users.
- Service Improvement: To analyze usage patterns, improve our algorithms, and enhance the user experience.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
4. Data Storage and Security
4.1 Storage
Your videos and generated files are stored securely on Amazon Web Services (AWS) S3 cloud storage. We use industry-standard encryption both in transit (HTTPS/TLS) and at rest to protect your data.
4.2 Security Measures
- Encrypted data transmission using TLS/SSL
- Secure authentication with NextAuth.js and session management
- Regular security audits and vulnerability assessments
- Access controls and authentication requirements
- Automatic session expiration after 30 minutes of inactivity
4.3 Data Retention
We retain your personal information and video content for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your account and data at any time through your account settings or by contacting us.
5. Third-Party Services
We use the following third-party services to operate our platform:
- Stripe: Payment processing and subscription management. Stripe handles all payment information securely and complies with PCI DSS standards.
- Amazon Web Services (AWS): Cloud infrastructure and file storage. Your videos are stored on AWS S3 servers.
- Supabase: Database services for storing account and processing data.
- Google OAuth: For optional social authentication (if you choose to sign in with Google).
- Modal AI: Video processing and 3D model generation services.
These third parties have their own privacy policies governing how they handle your information. We encourage you to review their privacy policies.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Maintain your authentication session (HTTP-only cookies for security)
- Remember your preferences and settings
- Analyze website usage and performance
- Provide personalized experiences
You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our services.
7. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request access to your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data
- Data Portability: Request a copy of your data in a portable format
- Opt-Out: Unsubscribe from marketing communications
- Withdraw Consent: Withdraw consent for data processing where applicable
To exercise these rights, please contact us at privacy@3dkit.ai.
8. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate measures to ensure your data is protected in accordance with this Privacy Policy.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.
This Privacy Policy is effective as of November 6, 2025.